桑德伯格2012哈佛商学院(9)

It's easy to say that you're going to encourage feedback

当然说鼓励反馈容易

but it's hard to do

做起来难

because unfortunately it doesn't always

因为听到的反馈

come in a format we want to hear it

往往不是我们想要的那种

When I first started at Google

当我刚开始在Google工作时

I had a team of four people

我的团队里面有四个人

and it was really important to me

所以对我而言

that I interview everyone who was on my team

由我自己来面试团队的每个成员就尤其重要

It felt like being part of my team meant I had to know you

要成为我的团队的一份子 我必须了解你

When the team had grown to about 100 people

当团队增长到大约有100人的时候

I realized it was taking longer to schedule my interviews

我意识到在面试上花的时间越来越多

So one day at my meeting of just my direct reports

所以有一天在我的报告会上

I said maybe I should stop interviewing

我说也许我应该停止面试

fully expecting them to jump in and say

那时我完全预计他们会打断我说

no, your interviews are a critical part of the process

不行 你的面试是流程中很重要的一步

They applauded

然而他们都对此非常赞赏

Then they fell over themselves explaining that

然后他们转过来解释说

I was the bottleneck of all time

我一直都是流程中的瓶颈

I was embarrassed

我先是觉得羞愧

Then I was angry and I spent a few hours just quietly fuming

然后恼怒 我花了几个小时的时间生闷气

Why didn't they tell me I was a bottleneck?

他们为什么不告诉我我是瓶颈?

Why did they let me go on slowing them down?

为什么他们不阻止我拖大家的后腿?

Then I realized that if they hadn't told me

后来我明白了 如果没人告诉我

it was my fault

那这就是我的错

I hadn't been open enough

我还不够开怀

told them that I wanted that feedback

没有告诉他们 我想要他们的反馈

and I would have to change that going forward

我决定从此改变这点

When you're the leader

当你是领导

it is really hard to get good feedback and honest feedback

得到有用的真实的反馈是很难的

no many how many times you ask for it

哪怕你反复要求

One trick I've discovered is that

我发现的一个小技巧

I try to speak really openly about the things I'm bad at

是尝试主动地谈论你的某些缺点

because that gives people permission to agree with me

因为这样会让人愿意来认同我

which is a lot easier than pointing it out in the first place

这比直接指出我的缺点要容易许多

To take one of many possible examples

从众多可能中举个例子来说

when things are unresolved I can get a tad anxious

当事情没有搞定时 我会有点焦躁

Really, when anything's unresolved

真的 只要有事情没有搞定

I get a lot anxious

我会变得非常焦躁

I'm quite certain no one has accused me of being too calm

我敢肯定没人会说我过于冷静

人物简介

哈佛商学院迎来了2012年毕业典礼,院长Nohria邀请到Facebook COO谢丽尔·桑德伯格来为2012届的毕业生做演讲。作为哈佛商学院学姐,IT界名人,桑德伯格与2012届的毕业生们分享了自己成功的经验,用自己的亲身经历告诉在坐的毕业生们,作为一名领导者应该如何聆听下属的声音,并鼓励女性毕业生在未来的道路上勇于踏上高级别职位,真正实现男女平等。并且,在最后,对哈佛商学院2012届毕业生提了三个愿望。


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