I took one psychology class in college, and I learned about this guy, Abraham Maslow, as many of us are familiar with his hierarchy of needs. But as I sat there for four hours, the full afternoon, reading Maslow, I recognized something that is true of most leaders. One of the simplest facts in busin

We&#39ve been fooled by our tool. Excuse that expression. We&#39ve been fooled by our tool. GDP has been our hammer. And our nail has been a 19th- and 20th-century industrial-era model of success. And yet, 64 percent of the world&#39s GDP today is in that intangible industry we call service, the ser

So we started asking ourselves: What kind of less obvious metrics could we use to actually evaluate our employees&#39 sense of meaning, or our customers&#39 sense of emotional connection with us? For example, we actually started asking our employees, do they understand the mission of our company, an

I&#39m going to talk about the simple truth in leadership in the 21st century. In the 21st century, we need to actually look at -- and what I&#39m actually going to encourage you to consider today -- is to go back to our school days when we learned how to count. But I think it&#39s time for us to th

Why don&#39t we care more about gross national happiness?&quot Now, in essence, the king was asking us to consider an alternative definition of success, what has come to be known as GNH, or gross national happiness. Most world leaders didn&#39t take notice, and those that did thought this was just &

This is Dave Arringdale who&#39s actually been a longtime guest at Vivian&#39s motel. He stayed there a hundred times in the last 20 years, and he&#39s loyal to the property because of the relationship that Vivian and her fellow employees have created with him. They&#39ve created a habitat of happin

So as leaders, we understand that intangibles are important, but we don&#39t have a clue how to measure them. So here&#39s another Einstein quote: &quotNot everything that can be counted counts, and not everything that counts can be counted.&quot I hate to argue with Einstein, but if that which is m

What counts for Vivian was the emotional connection she created with her fellow employees and our guests. And what gave her inspiration and meaning was the fact that she was taking care of people who were far away from home. Because Vivian knew what it was like to be far away from home.对薇薇安来说意义在于与她的

We create the conditions for happiness to occur. In other words, we create a habitat of happiness.&quot Wow, that&#39s interesting. He said that they have a science behind that art, and they&#39ve actually created four essential pillars, nine key indicators and 72 different metrics that help them to

The reality is, in Western countries, quite often we do focus on the pursuit of happiness as if happiness is something that we have to go out -- an object that we&#39re supposed to get, or maybe many objects. Actually, in fact, if you look in the dictionary, many dictionaries define pursuit as to &q

I&#39ve taken that Robert Kennedy quote, and I&#39ve turned it into a new balance sheet for just a moment here. This is a collection of things that Robert Kennedy said in that quote. GDP counts everything from air pollution to the destruction of our redwoods. But it doesn&#39t count the health of ou